Privacy Policy
Effective Date: August 3, 2026
PetDomain (“PetDomain,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, veterinary partners, and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit PetDomain.com (the “Site”) or otherwise interact with us.
By using the Site, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically through your use of the Site. This may include:
- Contact and account information: name, mailing address, email address, phone number, and account credentials.
- Order information: billing and shipping details, order history, and payment information (processed securely through our payment processor).
- Professional information: for veterinary professionals or wholesale account holders, this may include business name, address, and professional licensing information.
- Communications: messages you send us through our contact form, email, phone, or SMS, including any phone number you provide for order updates or marketing communications.
- Technical and usage information: IP address, browser type, device information, and browsing activity on the Site, collected automatically through cookies and similar technologies (see Section 4).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including shipping, billing, and customer service;
- Create and manage your account;
- Send order confirmations, shipping updates, and — if you’ve opted in — cart reminder or promotional messages via email or SMS;
- Respond to inquiries and provide customer support;
- Administer professional, wholesale, or affiliate programs for eligible account holders;
- Improve the Site, our products, and our marketing efforts;
- Comply with legal obligations and protect our rights, property, and safety, and that of our customers.
3. SMS and Text Message Communications
If you provide your phone number and opt in to receive text messages from us, we may use it to send order confirmations, shipping updates, or cart reminder messages. Text messaging opt-in data and consent are not shared with third parties for their own marketing purposes. You can opt out of SMS communications at any time by following the instructions provided in the message or by contacting us directly.
4. Cookies and Similar Technologies
The Site uses cookies and similar tracking technologies to enhance your browsing experience — for example, to keep track of items in your shopping cart, recognize returning visitors, and understand how the Site is used. We may also use pixel tags to measure the effectiveness of our advertising and to understand how visitors interact with the Site and with ads.
You can control or disable cookies through your browser settings, though doing so may limit some functionality on the Site. To opt out of certain analytics or advertising tracking, you can visit the opt-out tools provided by Google Analytics or the Network Advertising Initiative.
5. How We Share Your Information
PetDomain does not sell or trade your personal information to third parties for their own marketing purposes without your consent. We may share personal information with:
- Service providers who help us operate the Site and fulfill orders — for example, payment processors, shipping carriers, and email/SMS platforms;
- Professional or wholesale program partners, where necessary to administer those programs;
- Legal and safety authorities, when required by law, subpoena, or legal process, or to protect our rights, property, or the safety of our customers and the public.
6. Data Security
We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we regularly review our practices to help keep your information safe.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
8. Your Rights and Choices
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable legal requirements. To make a request, contact us using the information in Section 12 below. We will take reasonable steps to verify your identity before fulfilling any such request.
Depending on where you live, you may have additional rights under applicable privacy laws. We will honor applicable rights requests in accordance with the law that applies to you.
9. Children’s Privacy
The Site is not directed to children, and we do not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can address it.
10. Third-Party Links
The Site may contain links to third-party websites that are not operated by PetDomain. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated Policy on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or how we handle your information, please contact us:
PetDomain 3521 N University Ave, Suite 100 Provo, UT 84604 Phone: 1-800-225-6116 Email: support@petdomain.com Or visit: petdomain.com/contact
